The Counselling Lab Questionnaire
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The Counselling Lab Questionnaire

Human Research Ethics Approval Number: H20REA018


This project is being undertaken as part of a pilot program by the School of Psychology and Counselling. The purpose of this project is to increase distance students counselling skills and confidence by engaging them in a purpose-designed online counselling lab. The research team requests your assistance because you have an active enrolment within the selected Counselling courses on offer to trial the program. A survey will be provided to you at the beginning of the semester to obtain a baseline of Student Counsellor Self-Efficacy. The same survey will then be provided to each student at the end of the semester to compare Self-Efficacy scores.


Your participation will involve completion of a paper or online questionnaire that will take approximately 30 minutes of your time and will be emailed to participants by the Project Officer. Questions will be inclusive of demographic questions (location – urban, rural, remote; gender; age etc) prior to your first use of the Counselling Lab and a questionnaire pertaining to the Counselling Lab at the end of the semester. Counsellor Self-Efficacy will also be measure for this pilot program. Your participation will involve the completion of a Pre and Post (before and after) Self-Efficacy questionnaire that will take approximately 30 minutes of your time and will be emailed to participants by the Project Officer. Questions will be answered using a Likert Scale (0-9) and will include: Open questions (ask questions that help clients to clarify or explore their thoughts or feelings); Restatements (repeat or rephrase what the client has said, in a way that is succinct, concrete, and clear). Participation within this pilot program will involve monitoring of all access to the Counselling Lab, however, recordings from the Counselling Lab will not be watched. There will be several points of data collection within this research project; demographic questionnaire, Participation Questionnaire, Pre and Post Self-Efficacy Scale, all access to Counselling Lab will be monitored and recorded, opportunity to provided qualitative feedback via participation within Focus Groups, MyOpinion survey and cohort grades.

There are no costs associated with participating in this research project, nor will you be paid for participation. Your participation in this project is entirely voluntary. If you do not wish to take part you are not obliged to. If you decide to take part and later change your mind, you are free to withdraw. If you do wish to withdraw from this project, please contact the Research Team (contact details at the top of this form). Your decision whether you take part, do not take part, or to take part and then withdraw, will in no way impact your current or future relationship with the University of Southern Queensland or the researcher team.

Expected Benefits

The project may enhance your opportunities to practice counselling skills, which may in turn increase your competency. In addition, you may find some benefit in measuring your Self-Efficacy skills as a Student Counsellor. Your participation will help with increasing the knowledge of the student experience and enhancing the quality of the Counselling courses offered at USQ. No incentive will be offered for participation within this research project.


In participating in the questionnaire, there is no anticipated risks beyond day to day living. The use of Self-Efficacy scales is a form of reflective practice within the field of counselling. Some participants may feel a minimal level of disappointment, if their scores to not met their expectation, however this is a standard process within an educational environment. A time imposition of approximately 30 minutes will be required to complete the survey, however, the participant may choose a time and location suitable to them at the beginning and end of the semester.

Support Services

Welcome to the Counselling Lab Support Services. Please see the below information pertaining to Support Services available. These resources can be used at your own discretion and as required.

USQ Student services, Phone: 1800 007 252

Lifeline, 24/7 Counselling Service, Phone: 13 11 14.

Beyond Blue Support Service, 24/7 Counselling Service, Phone: 1300 224 636. Beyond Blue also have a Web Chat available between 3pm and 12am at (link to online chat is in the top right hand corner and works like a hyperlink)

Parents Help Line, services and contact details are subject to each state or territory
QLD and NT Phone: 1300 301 300 8am to 10pm 7 days
VIC Phone: 13 22 89 8am to midnight 7 days
SA Phone: 1300 364 100 24/7
NSW Phone: 1300 1300 52 9am to 9pm Monday to Friday and 4pm to 9pm Weekends, WA Phone: 1800 654 432 8am to 8pm 7 days
ACT Phone: 02 6287 3833 9am to 5pm Monday to Friday, TAS Phone: 1300 808 178 24/7

Privacy and Confidentiality

All comments and responses will be treated confidentially unless required by law. The data collected for the proposed research will not be openly or publicly available, as the data collected is specific to project population only. Privacy of participants personal information may also be at risk if the data is made open or public, which could contain details shared within the collection of data that may identify the participants. This is in accordance with 2.5.2 of the “Australian Code for the Responsible Conduct of Research”, research data should be made available for use by other researchers unless this is prevented by ethical, privacy or confidentiality matters. Upon completion of the proposed research, a report will be emailed to participants who indicated they would like to know the research outcomes. This is in accordance with 4.4.3 of the Australian Code for the Responsible Conduct of Research, researchers must where feasible, must also provide research participants with an appropriate summary of the research results. Any data collected as a part of this project will be stored securely as per University of Southern Queensland’s Research Data Management policy. This project is funded by the Global Experiential Learning and Teaching (GELTS) grant program. Any data collected as a part of this project will be stored securely as per University of Southern Queensland’s Research Data Management policy.

Questions or Further Information

To have any questions answered or to request further information about this project please contact a member of the research team below:

Dr Carol Du Plessis
Telephone: +61 7 3812 6199

Mr Nathan Beel
Telephone: +61 7 3812 6191

Mrs Melinda Nuttall

Concerns or Complaints Regarding the Conduct of the Project

If you have any concerns or complaints about the ethical conduct of the project, you may contact the University of Southern Queensland Manager of Research Integrity and Ethics on +61 7 4631 1839 or email The Manager of Research Integrity and Ethics is not connected with the research project and can facilitate a resolution to your concern in an unbiased manner.

Thank you for taking the time to help with this research project. Please keep this sheet for your information.

There are 23 questions in this survey.

Consent to Participate

    ▪    Have read and understood the above information document regarding this project
    ▪    Have had any questions answered to your satisfaction
    ▪    Understand that your data will be collected via this Counselling Lab questionnaire
    ▪    Understand and consent to your deidentified data being used for research purposes
    ▪    Are over 18 years of age
    ▪    Agree to participate in the project

Clicking on the checkbox below is accepted as an indication of your consent to participate in this research.